- How was Telford Pet Sitting Services Started?
Telford Pet Sitting Services was started because of our realization of the community's demand for high quality, detail oriented, and reliable pet care at reasonable rates. Also as lifelong pet owners we fully understand the needs of humans and their beloved pets.
- What areas do you cover?
We cover Telford & surrounding areas.
- How do i book Telford Pet Sitting Services?
Upon a request for our services we follow the following guidelines which allows us to collect & process all your requirements
Our Free Welcome Consultation
When you first contact us we will schedule a free welcome consultation to meet with you, either during the day or evening at a time convenient to you, at this meeting we can find out all about your pet requirements, and discuss your exact situation. Most importantly, we want to meet your extended family so we can get to know and interact with them. The welcome consultation lasts about 30 minutes, and the information we ask for will include:
◦Your pet's breed, age and state of health.
◦What your pet sitting requirements are, and the start and end dates of the services.
◦Feed/supplement schedule .
◦Personality and issues, (if any).
◦Your contact information.
◦An emergency contact in the event you are unreachable.
◦Your veterinarian's contact information.
As you can see, our welcome consultation helps us gather everything we need. We will keep your information on file so that we are fully ready to be of service whenever you need us, even at short notice. Ideally we appreciate at least 24 hours notice, but in an emergency we will make every effort to accommodate you.
The Booking Procedure
Once we have met you, we will:
Produce a formal quotation for you, based on the information gained during our meeting. Ask you for at least one full set of keys ( can be picked up just prior to your departure ) if we are visiting you.
- The Billing Procedure
Total pet sitting and day visit rates are estimated in advance based on the information you give us when you book. The final amount payable may vary from this estimate depending on the actual circumstances encountered. We ask that the formal quotation is paid in full in advance to the service starting. This can be paid in cash or by bank transfer
- Why should I trust you to care for my pet?
We have been in business for over 5 years and have many outstanding reviews to show for it. We employ no external staff other than family members which are all currently pet owners and grew up in animal loving families. We are not only pet care experts but we have a proven track record of reliable and safe high quality pet care.
- Are you insured?
Yes, we have all the necessary legal insurances are fully insured. Proof is available upon request.
- As a company are you eco-friendly?
Yes we strive to minimize our impact on the environment. Which means that invoicing and billing are 100% paperless where possible! As often as possible we use recycled systems & biodegradable bags allowing us to reduce our carbon footprint
- How many staff will be looking after my pet?
Unlike some pet care companies who may send multiple people to care for your pet, we do not employ external staff so you will only get one primary pet care specialist who will meet you and your pet at the free consultation. We will care for your pet the entire time you are away. This allows for your dog walking walks to remain consistent.
- Why should I use your services rather than having a friend or neighbour care for my pet?
Having a professional pet care expert take care of your pets not only ensures that your pet is getting the highest quality care available but also that you are fully covered in the unlikely event that something goes wrong. Your dog will get a high powered walk which not only drains energy but can also correct many behavioral issues. Many of our regular dog walking clients report that their dogs are better behaved after we take them on a structured walk. We are also cat experts and we have extensive experience caring for our feline friends.
- Will you walk my dog in a large pack?
No. We never walk dogs in large, unruly packs. Not only is this unsafe but it does not give your dog the attention it deserves. We never walk more than three dogs together, and we will always match up your dog with another dog of similar size and ability. Walking up to two dogs together allows your dog to get some socialisation but also individual attention. Most of our current dog walking clients are very well balanced dogs that walk on the 'heel', walking with them can be very beneficial for unbalanced or 'pully' dogs as they will learn by example! We will always ask your permission before matching your dog up with a buddy. If you prefer to have us walk your dog privately, we are more than happy to oblige!
- How do I make key arrangements?
There are a few options where keys are concerned. You can give a copy of your key to us at the free consultation and have him or her hold onto it for future visits. Or if you do not want us to hold onto your key, there are a few different options each time you wish to schedule visits. 1) We can pick up and drop off your key prior to you going away. 2) You can drop off and pick up your key at our home. 3) The key can be mailed back and forth. 4) The key can be left in a safe place outside of your home (i.e. a lockbox, ) Please let us know what option you would prefer. All keys are locked in a safe overnight & taken out at the beginning of the day, your keys will never be marked with your name & address & the keys are only returned after you arrive back home, so should the cancelation of return travel plans be made we still can have access to your property to extend our services allowing your pet to be cared for during the duration of your absence.
Payment for our services can be make in cash or by bank transfer
We are a small family run pet sitting company offering a in home pet sitting service throughout Telford, Newport, Shifnal & surrounding areas.
The services advertised on our website are varied & implemented regularly, however this list of services is by no means exhaustive as our services are individually tailored to meet the needs of our clients.